Frequently Asked Questions
Everything you need to know about creating your dream outdoor space.
What are the standard delivery times for UK orders?
Most in-stock items are delivered within 5 to 7 working days. Our specialist courier will contact you directly to schedule a delivery window that suits your schedule.
Does Backyard Discovery offer professional assembly services?
Yes, we partner with certified assembly experts across the UK. You can select the assembly service option at checkout, and a professional installer will contact you once your product has been delivered.
What type of wood is used in your play centers and gazebos?
We use 100% premium cedar wood, which is naturally rot-resistant and durable. All our timber is sustainably sourced and pre-stained to withstand the British weather.
What is your return policy for large outdoor structures?
We offer a 30-day return window. Items must be in their original packaging and unassembled. Please note that return shipping fees for large freight items like pergolas or play sets may apply.
Do your products come with a warranty?
All Backyard Discovery products include a 1-year full warranty on parts and a limited 5-year pro-rated warranty on wood rot and decay, ensuring long-term peace of mind for your investment.
Is the hardware included in the DIY kits?
Yes, every kit includes all necessary hardware, pre-drilled wood, and a comprehensive instruction manual. We also recommend downloading the BILT app for interactive 3D assembly guidance.